Account

Cart

Your cart is empty

Returns Policy

Returns Policy

Thank you for shopping at Mazeza. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help.

30-Day Money Back Guarantee:

We offer a 30-day money back guarantee on all products purchased from our website. If you are not satisfied with your purchase for any reason, you may return it within 30 days of the original purchase date for a full refund of the purchase price, minus any shipping charges.

Return Process:

To initiate a return, please follow these steps:

  1. Contact our customer service team at mazezaco@gmail.com to request a return authorization (RA) number.
  2. Once you have received your RA number, securely package the item(s) you wish to return, including all original packaging and accessories.
  3. Clearly mark the RA number on the outside of the package.
  4. Ship the package to the address provided by our customer service team.

Conditions of Return:

  • Items must be returned in their original condition, unused, and in the original packaging.
  • Returns must be postmarked within 30 days of the original purchase date.
  • Customers are responsible for return shipping costs, unless the return is a result of our error (e.g., incorrect or defective item).
  • We recommend using a trackable shipping method to ensure that your return is delivered to us.

Refund Process:

Once we receive your returned item(s), we will inspect them and process your refund within 5-7 business days. Refunds will be issued to the original method of payment used for the purchase.

Exchanges:

If you would like to exchange an item for a different size, color, or model, please follow the return process outlined above and place a new order for the desired item on our website.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue as quickly as possible, either by providing a replacement or issuing a refund.

Contact Us:

If you have any questions or concerns about our returns policy, please contact our customer service team at mazezaco@gmail.com We're here to help!